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Shipping Policy
Processing Time
Orders are processed within 3 working days (Monday–Friday) after your order and payment are confirmed. No processing or shipping on weekends or public holidays.
If you order Friday afternoon, processing starts Monday. That’s just honest.
US Shipping
US orders ship via USPS Ground Advantage, packed by hand.
Estimated delivery after shipment: 3–8 business days, depending on your location.
You’ll get a tracking number by email once your order leaves us.
International Shipping
We ship to Australia. International orders are fulfilled from a partner warehouse and shipped directly to you.
| Destination | Estimated Delivery |
|---|---|
| Australia | 10–18 days |
These are transit estimates and don’t include time in customs. Delays there are outside our control, but they do happen — especially during busy periods.
Multiple Packages
If you’re outside the US and ordered more than one item, your order may arrive in separate packages. This is normal — our fulfillment partner ships items as they’re picked, and sometimes they go in separate boxes. You’ll get tracking for each one.
Lost or Stuck Orders
If your tracking hasn’t moved in a while or something seems off, email me at mayday@ancestraloutdoors.com. I read every message and I’ll look into it personally.
Wrong Address
Realize an order is headed to the wrong address? Here’s how it works, depending on where things stand:
- Hasn’t shipped yet: email me and I’ll fix it in the system before it goes out. No cost.
- Already shipped and came back to us: I can resend it to the right address once the new shipping label is covered. Prefer not to? I’ll refund the product, minus the original shipping.
- Delivered to the address that was entered: it went where it was addressed. Worth checking with neighbors or your local post office. If it doesn’t turn up, a new order is the way forward.
Customs and Import Taxes
International orders may be subject to import duties and taxes when they arrive in your country. These charges are set by your local customs authority — not us — and are your responsibility to pay.
If you’re unsure what to expect, it’s worth checking with your local customs office before ordering.
Questions?
Email mayday@ancestraloutdoors.com. I’m a real person and I’ll get back to you.